FAQ

What exactly is SYNKRO?

SYNKRO is a digital ecosystem and technical protocol created to standardize pallet logistics in the horticultural sector. It is the “common language” that allows producers, transporters, and retailers to manage the chain of custody of assets transparently, eliminating losses and disputes.

Is SYNKRO really free?

Yes. The basic infrastructure and communication protocol are offered free of charge to enable the entire sector to make the leap to Logistics 4.0 without any barriers to entry.

Is there a limit to the number of accounts or collaborators I can invite to the company?

Access to the system is governed by the plan and corporate license you have subscribed to, which defines a maximum number of users (for both the administrative dashboard and the mobile app alone). If your company needs to invite more collaborators, the system will notify you, and you can contact us at any time to upgrade your plan.

What exactly is a “trolley” in the SYNKRO system?

When we talk about a trolley, we are referring to the standard tool essential for moving plants and flowers. It is a modular asset consisting of three basic elements: a base with wheels, four columns (or uprights), and a variable number of shelves. These components are designed to be easily assembled, disassembled, and stacked, allowing plants and flowers to be transported safely from the producer to the retailer. In SYNKRO, each individual component (bases, columns, shelves) is counted to ensure that the integrity of the asset is always preserved throughout the chain.

How are the trolleys moved between the various players?

The logistics cycle is a continuous flow: the producer prepares the load on the trolleys; the transporter takes charge of the asset and delivers it to the retailer (garden center or large-scale retailer). Once the goods have been unloaded, the trolleys are dismantled and “returned as is.” This means that the transporter collects empty trolleys to bring them back, ensuring that each player in the supply chain maintains the availability necessary for their operations. SYNKRO intervenes here to certify each individual transfer, ensuring that the number of bases, columns, and shelves delivered corresponds exactly to those returned.
  Do I need to keep track of “my” specific physical cart?

No, and this is where the strength of the system lies. In modern, efficient logistics, the cart should be considered a fungible logistics asset, similar to currency. There is no need to chase after the specific physical cart that left your warehouse; what matters is the ownership of the asset within the network. With SYNKRO, you put a cart into the network and receive another one in return. The system does not track the individual “piece of metal,” but manages your asset credit. You ship one trolley and another one comes back to you in a continuous circular movement: SYNKRO certifies that your logistics capital remains constant, allowing you to operate without interruption and without fear of capital losses.

Why don't we talk about individual owners but about an “Asset Ecosystem”?

Because the trolley is the tool that allows the entire supply chain to move. Considering it a shared asset of the logistics network allows you to optimize transport: instead of waiting for “your” trolleys to return from hundreds of kilometers away, SYNKRO allows you to receive equivalent trolleys from the nearest partners or Satellite Nodes. This approach transforms the trolley from an object of concern to a resource that is always available, fluid, and guaranteed by our validation technology.

What are “Certified Transfers”?

Every time a trolley changes owner or custodian (e.g., from the nursery to the transporter), the app records the event. This digital validation certifies the time, place, and status of the asset, creating an indelible and objective history that replaces doubts and verbal discussions.

What is timed “silent consent”?

It is a mechanism for quickly resolving disputes. If an anomaly (e.g., damage) is reported, the recipient has a set amount of time (e.g., 7 days) to refute it. If they do not, the system automatically closes the case, assigning responsibility and allowing logistics to continue without bureaucratic delays.

How does automatic cart counting with Artificial Intelligence work?:

During a mission, using the “Take Photo” feature, our Artificial Intelligence can analyze the image and automatically count your assets (bases, columns, shelves).

Can I import my own balances and partner records?

Yes, we have developed a smart import system. Simply use the “Import” feature to upload an Excel or CSV file. Before proceeding with the final import, the system analyzes the data and shows you a preview highlighting any formatting errors, allowing anyone to upload data without fear of making mistakes.

Is it possible to integrate ERP/WMS/TMS systems as well?

Yes, thanks to our REST API interface, you can integrate Synkro with any WMS, TMS, or ERP system. Through a configurable connection, data from the system is automatically imported into Synkro. This allows you to work more efficiently, save time, and reduce manual errors.

What are the benefits for large-scale retailers and garden centers?

In addition to transparency on returns, these players can optimize dock space thanks to the network of Satellite Nodes and obtain certified reports for sustainability (ESG) balance sheets, demonstrating their commitment to reducing CO2 emissions.

How does it help carriers with sub-deliveries?

SYNKRO eliminates the “black box” of subcontracting. Even if you entrust the load to another carrier, hierarchical traceability remains active in the app, keeping the chain of custody intact until final delivery.

Can I use Synkro to collaborate with companies that haven't downloaded the app?

Absolutely. If you assign a shipment or load to an external company that isn't registered with Synkro, that company will receive an email notification. They can confirm the mission’s progress and quantities directly with a single click from the email, without any hassle. Additionally, by inviting an external partner, the collaboration relationship within the system will be automatically created.

Can I hide my company from public search results?

Yes. We have introduced a “Hidden” mode dedicated to privacy: if you do not want your company to appear in other users' public search results on the platform, you can enable this option.